Cookie Policy

To enable us to provide a good experience when you browse our website and improve our site, our website uses cookies to distinguish you from other users.

What are cookies?

A cookie is a small amount of information that is downloaded to your computer or device when you visit certain websites. We use strictly necessary and performance cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and cookie preferences). This means you do not have to re-enter this information each time you return to a website or navigate from one page to another. Cookies also provide information on how people use the website, such as whether it is their first visit or if they are frequent visitors. Read more about how we use the data collected through these technologies in our Privacy Policy.

What cookies do we use and why?

Necessary Cookies

Some cookies are essential to allow our storefront to function correctly. These cookies are critical for the website to work such as allowing a user to login and know which account(s) they have access to.

Performance Cookies

We use performance cookies to gather information about how people use our storefront. The performance cookies we use are first-party analytics cookies. These cookies help us estimate website usage and improve our website. They are not used to target users with online marketing. Instead, we use them to understand how our website is performing, allowing us to make relevant improvements to our services. We also use performance cookies to gather data about how people use the onsite search so that search results can be dynamically re-ranked over time and users of the website receive personalised results according to their browsing and buying behaviour.

We do not use third-party cookies and do not engage in tracking users across other websites. Our focus is on enhancing the user experience on our platform. We prioritise privacy and ensure that browsing activities are not monitored for advertising purposes.

Storefront

The following cookies are used on our platform for visitors:

Necessary Cookies:

• account_user:
  • Purpose: User authentication and session management
  • Expiry: 1 month
• accountcode:
  • Purpose: Stores the account code for user identification
  • Expiry: 1 month
• cartguid:
  • Purpose: Keeps track of the user's shopping cart
  • Expiry: 1 month
• cookie-consent:
  • Purpose: Records the user's cookie consent preference
  • Expiry: 1 year
• tracked_account_code:
  • Purpose: Tracks the account code for session management
  • Expiry: End of browser session
• trackaccountdetails:
  • Purpose: Stores details about the user's account for session tracking and management.
  • Expiry: End of browser session

Performance Cookies:

We use cookies to gather detailed insights into user behaviour and interactions on our storefront, which is crucial for improving our services and user experience. These specific cookies include:

• ajs_anonymous_id:
  • Purpose: Generates an anonymous ID for calls to track unique visitors.
  • Expiry: 1 year
• ajs_user_id:
  • Purpose: Stores user ID for identifying returning users.
  • Expiry: 1 year
• ajs_group_id:
  • Purpose: Used to store group ID for tracking group interactions.
  • Expiry: 1 year

Performance Cookies allow us to use analytics tools to:

• Investigate Issues: Help investigate issues in order to provide technical support to users.
• Track User Engagement: Understand how users interact with our platform and which features they use the most.
• Identify Trends: Recognise patterns in user behaviour that can inform product development and improvements.
• Improve User Experience: Use data to enhance the overall user experience by optimising popular features.
• Measure Product Success: Analyse key performance indicators (KPIs) to gauge the success of product updates.

Cookie Duration

The length of time a cookie remains on a computer or mobile device depends on its type. "Session" cookies last until you stop browsing, while "persistent" cookies remain until they expire or are deleted. Most of the cookies we use are persistent and will expire between 1 month and 1 year from the date they are downloaded to a device.

Managing Cookies

You can manage cookies in several ways. Note that removing or blocking cookies can negatively impact your user experience, and parts of the storefront may no longer be fully accessible. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This is usually found in the browser’s “Tools” or “Preferences” menu. Detailed instructions on how to adjust your browser settings to block, manage, or filter cookies can be found in your browser’s help section.